Credit counseling, or the provision of financial advice and guidance to borrowers  in order to assist and guide them in the prudent use of funds, prevent them from getting into difficulty and default on re-payments,  helping borrowers who have already fallen into distress to review their finances, reschedule their debt payments and stage a recovery in their businesses, is a vital aspect of maintaining the financial health of both borrowers and lending institutions.

This meets a vital need in providing advice and financial education to borrowers and credit seekers especially in the wake of global crashes and local developments. This initiative, with its focus on carefully planned financial management and recovery from default, is relevant to both the lending institutions and their customers and is aimed at relieving debtors of the burden of their debt and enabling them to manage their finances better.

UPADESHANA Credit Counseling Centre

Sri Lanka Banks' Association (Guarantee) Ltd.
Ceylinco House, Level 8,
69, Janadhipathi Mawatha,
Colombo 1.

Tel : +94 11 2345230
Fax : +94 11 4710900 / 4627154
Email : JLIB_HTML_CLOAKING / JLIB_HTML_CLOAKING
Web: http://www.slba.lk

The Financial  Ombudsman

The Financial Ombudsman has the power to inquire into and settle any complaints and disputes between individual customers and the financial institutions covered by the Ombudsman Scheme.

The Financial Ombudsman is a person of high repute with experience in Banking and Financial Services. He has been selected by a panel of representatives from the Central Bank, the Securities Exchange Commission, the Institute of Chartered Accountants, the Bar Association, the Organization of Professional Associations and a representative of the participating financial institutions.( Courtesy of Ombudsman's Office Web Site )

No 143A, Vajira Road  
Colombo 5.

Tel :+94 11 259 5624     
Fax :+94 11 259 5625     
Email: JLIB_HTML_CLOAKING
Web:www.financialombudsman.lk