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Disputes Resolution Process

The Dispute Handling process (DHP) is designed to resolve disputes/discrepancies if any in your iReport, with the assistance of the data reporting institutions. Disputes can be arise due to various reasons such as data entry errors, technical errors etc. when banks & financial institutions report data to the Bureau.  The member lending institutions are strictly responsible for the quality and accuracy of the data submitted by them.

Common type of disputes;

  • Irrelevant Credit Facilities.
  • Incorrect Repayment History.
  • Incorrect Credit Facility Details.
  • Un-updated credit facility details.
  • Incorrect or irrelevant personal details etc.

Along with your iReport; you will also receive a Dispute Handling Form (DHF). The DHF can be used to raise dispute/s , if any in your iReport.

The duly completed Dispute Handling Form (DHF) should reach the CRIB office within 30 days from the date of issue of an iReport. You should also attach a photocopy of your iReport highlighting the disputed information.You may attach supportive documents if any which could be helpful to expedite the process.

A dispute in a corporate iReport can only be raised by an authorized signatory (Proprietor/Partner/Director) who requested the corporate iReport.

CRIB will forward the dispute/s to the relevant reporting institution(s) for necessary action. The officers attached to the “Special Customer Help Desk” will be in communication to update you on the progress of the dispute resolution process.

Please note that:

  • You cannot raise any dispute on credit information relating to the current month not appearing in your iReport.
  • A minimum period of 14 days is required to resolve any dispute. Your fullest cooperation towards the process will help to resolve the disputes early.

An amended iReport will be issued free of charge once the dispute is resolved.

If the dispute is not resolved to your satisfaction, it can be placed before the Financial Ombudsman. The Financial Ombudsman has the power to inquire into and settle any complaints and disputes between individual customers and financial institutions under the Ombudsman Scheme.

 

The Financial Ombudsman

Ombudsman House

No 143 A, Vajira Road

Colombo 05.

Contact: 0112 595 624

Fax: 0112 595 625

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.financialombudsman.lk

Please contact our Customer Help Desk on 0112 13 13 13 should you require any further clarification in this regard.

 

 

 

 

 


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